American Petroleum Instutute - API NCR Website User's Survey

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Quality Programs > API NCR Survey

Welcome. Today is April 13, 2003.

Welcome to API's NonConformance Reporting (NCR) Website User's Survey

API is conducting this survey to help determine the usefulness of the NCR website (ncr.api.org). If you have any questions, please send an e-mail message to: quality@api.org.

Please select your organization type:
SELECT ONE API Licensed Manufacturer API Non-Licensed Manufacturer Purchaser API Licensed Manufacturer/Purchaser API Non-Licensed Manufacturer/Purchaser API Auditor Other, please specify:

Purchasers, how often do you buy API Monogrammed Equipment?
SELECT ONE Never 1%-10% 11%-25% 26%-50% 51%-75% 76%-100%

Manufacturers, how often do you mark your products with the API Monogram?
SELECT ONE Never 1%-10% 11%-25% 26%-50% 51%-75% 76%-100%

Have you accessed the NCR website?
SELECT ONE Yes When (month/day/year): Why: No Why:

Please select all that apply:

CHECK ALL THAT APPLY
	I am satisfied with the NCR website.
	I found the NCR website useful.
	I was not aware that the NCR website was available.
	I was not aware that I have permission to use the NCR website.
	The NCR website is too hard to use.
	The NCR website is confusing.
	The NCR website is too slow.
	I have technical problems using the NCR website.
	I have limited access to the Internet.
	The NCR website is currently limited to specifications 5CT and 5L. It needs to be expanded to be more useful.
	The submission process is too burdensome and complicated.
	My organization has not encountered any nonconforming API products.
	My organization has its own system for tracking nonconforming API products.
	My organization prefers to work directly with the manufacturer regarding nonconforming API products.
	I have concern that submitting a nonconformance report will jeopardize the established relationship with the manufacturer or result in other punitive effects.
	I have concern that follow-up legal issues will require additional time on my part.
	I see no perceived benefit to my organization.
	I see no perceived benefit to the industry.
	I see no perceived benefit to the API Monogram Program.

Please provide any additional comments or suggestions:

Thank you

When you have finished, please click the "Submit" button below. API will collect the responses and modify the NCR website as appropriate. Thank you.

Submit

Press this button to submit your response.
Please check your answers carefully because you cannot change them once they are submitted.

Problem? Contact quality@api.org